Got my LCP back from Ruger
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Thread: Got my LCP back from Ruger

  1. #1
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    Got my LCP back from Ruger

    Ruger LCP 380 update:

    Due to the multiple fail to eject and failed to feed issues, the Ruger customer service person I spoke with on April 1st said to send the gun in. Within 10 minutes I had a shipping label from them and I shipped it out April 2nd, Tuesday, they received it Thursday the 4th, notified me that it was repaired on April 10th, and I received the gun on April 15th. Took it to the range today and it shot perfect. Remington FMJ and JHP, Federal HST JHP, and Sig Saur Crown V. So, I am extremely happy with the LCP and especially with Ruger customer service, none of this cost me a dime. They replaced the slide assembly and barrel and shot it 24 times. Shoots great, accurate out to 7 yrds (that's as far as I tested it) and ate all the ammo. The gun is snappy and I do have to hold it firmly, but it shoots one handed just fine. I put a pachmayr grip glove on it and will see if that helps.


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    My experience with Ruger has been outstanding. Always fast too.
    Desperado and vboy36 like this.
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    And people wonder why the majority of handguns in my collection have the word "Ruger" on them.
    It is called taking care of the customer.
    Taurus could learn A LOT from Ruger about that subject.
    Yissnakk, darbo, 57K and 3 others like this.
    Desperado's Big Bang Theory:
    The theory that a "big bang" from a handgun, along with a perpetrator receiving a gunshot wound, is the best way to end violent personal or property crimes.

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  5. #4
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    Glad they got you fixed up OP!
    vboy36 likes this.
    Are we there yet?
    USMC 83'-87'
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  6. #5
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    Quote Originally Posted by Desperado View Post
    And people wonder why the majority of handguns in my collection have the word "Ruger" on them.
    It is called taking care of the customer.
    Taurus could learn A LOT from Ruger about that subject.
    Yeah, mine too.
    Are we there yet?
    USMC 83'-87'
    Indiana CCW, Utah CCW
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  7. #6
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    I have only needed to return a Ruger once, and that was a discontinued worn out 44 Carbine, but they did me right, took a while but they provided acceptable customer service.
    the two best manufactures as to customer service I have dealt with was Beretta and CZ, with Sig running a close third to these two.
    taurustoter likes this.
    Retired Firefighter, Advanced Georgia Master Gardener, Hazardous Material Response Member, Certified Hazardous Material Incident Commander, 1911 Addict and General Gun Lover.
    Currently Professionally Retired Old Person.

  8. #7
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    That's the kind of service that keeps people coming back.
    olfarhors likes this.
    "It is wonderful, in the event of a street fight, how few bullets seem to hit the men they are aimed at." Ranch Life and the Hunting Trail, Theodore Roosevelt, 1888

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    Glad you pistol is working properly now. Enjoy!

  10. #9
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    Never experienced better custom service than Ruger.

    Bought a old P85 that had never had the recall MKII work done on it. As old as it was they fixed it and sent it back super fast. If I remember right they offered me free return shipping or a free magazine.

    Bought a used LCP and when shooting, the slide wouldn't go forward half the time. I'd have to bump it with the back of my hand and it would shoot every time. Called Ruger and asked about it, and they said they had an enhanced recoli spring set they would send me. A week later it was in my mailbox. It was a double spring set instead of the single spring my LCP had when I bought it. Never had a problem with it since.

    I wish S&W's customer service was as good.

  11. #10
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    ^^^^^^^^^^

    Good to remember that Ruger’s philosophy and S&W’s philosophy are worlds apart. Different long term company goals and all. Each happy and working on expanding their particular market segments.
    NRA Lifetime Benefactor Member
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    “Violent crime is feasible only when it’s victims are cowards. A victim who fights back makes the whole business impractical. - Col Jeff Cooper

    With over 200 million firearms in private possession, in addition to a collective ammo round count of over a trillion rounds, it should be obvious that we in the firearm community and culture are NOT the problem!

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