I remember 'far too' many years ago, I had a Craftsman wrench set and one of the wrenches actually cracked. Took that wrench to the tool dept at Sears when they still had employees working there. Showed the employee the wrench and he took it, went into the back storage room and came back out with a brand new wrench. Handed it to me, and sent my on my way, no questions asked. Those days are GONE! I still have that entire wrench set.