Yep, that sounds like Taurus' infamously lengthy turnaround on repairs alright. Sadly, this is the main reason why Taurus has such a bad reputation, not because their quality control is actually bad, but because if you do end up with a problem child then you have to play telephone tag with Customer Service as you wait an absurdly long time for your repairs to be completed.
I hear ya. If this was my only firearm, I would be quite a bit more on edge.
I am quite tempted to get a public defender also, but I think I am going to pony up the cash and get a Smith and Wesson Governor instead so I don't have to do this again if there is ever a problem. Even though they are about twice the price....☹️. Or, I guess I could get 2 public defenders, and if I have to send one in, I still have 1 while I wait for the repair!!! LOL!!!