Excellent customer service from Sig
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Thread: Excellent customer service from Sig

  1. #1

    Member #
    Join Date
    Jul 2013
    Country Living in NW Arkansas
    11634 times

    Excellent customer service from Sig

    My gun dealer friend purchased my red box Sig P320, while shooting it the extractor blew out. I asked him what kind of ammo he was using ( his answer: I don;t know just using a mix of old ammo from a mason jar) I advised him that pistol is designed to blow out the extractor during a high pressure event. Even though he thought it was all factory ammo, he wasn;t sure what kind. He owns scads of firearms and out of all of them this redbox Sig and the PPQ I sold him are his favorites for carry. SO I advised him for a carry gun I would be sure to use known factory ammo during range time.
    I called Sig and explained the situation, they gave me a bit of grief about not knowing what kind of factory ammo, but sent me the return label. It took two days to get there, they had it for three days and back to me in two days. One week turn around for warranty repair. Now that is Customer Service!

  2. #2

    Member #
    Join Date
    Jan 2008
    Dallas, Texas
    32161 times
    That pretty much lines up with my experience with Sig. Really good service, and they got me my gun back fast.

    Does that seem concerning that the gun is designed to blow out the extracter if it is of a certain pressure? This renders the gun useless, which could cost you your life in a self defense situation. You could be using even factory +P ammo, and possibly lose your extracter....not good.
    “Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote" - Benjamin Franklin

    When Leonidas was preparing to make his stand, a Persian envoy arrived. The envoy explained to Leonidas the futility of trying to resist the advance of the huge Persian army and demanded that the Spartans lay down their arms. Leonidas told Xerxes "MOLON LABE", or "Come And Get Them."

    NRA and TSRA member, and proud Texas LTC holder

  3. #3
    Senior Member
    Member #
    Join Date
    Jan 2010
    Metro Atlanta Georgia
    27390 times
    Same here!
    Sig , Beretta and CZ has always been top notch in customer (ME) satisfaction.
    I had a front tritium sight go black on a say 3 a year old CZ SP-01, this isn't even their sight but is used on the weapon from the factory.
    called , told the guy what happened, he asked did you drop it on like the concrete or anything, I said nope it was just dimmed out when I took it to shoot.
    he sent me a free label, dropped it in the FED-X bin, a week later got it back to the door step with new sight and a nice note showing charge zeroed out and hand written "thank you for being a valued customer" on it.
    Sig when I called about buying a new flat spring recoil spring as my 238 with the older round spring, the guy on the phone said heck we ain't gonna let you do that, give me your address and I will send you one, actually he sent me 2 in the mail about 3-4 days later.
    silverstring likes this.
    Retired Firefighter, Advanced Georgia Master Gardener, Hazardous Material Response Member, Certified Hazardous Material Incident Commander, 1911 Addict and General Gun Lover.
    Currently Professionally Retired Old Person.



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