Repair Turnaround

[zee921]

I was just wondering what is the average time I should expect to have my gun retunred to me?I sent my 809 in because the safety would not engage. The decoker would work, but it would not go up to the safety position.

[Robby]

Recently, the turn around time has been pretty good. They should get a mail out to you with an estimate soon after it arrives. Some times they have had the gun back to the owner before the mail arrived.

All that being said, it could be from a few days to a few weeks depending on what they have to do, and available parts.

[zee921]

Appreciate the info Robby. I sent mine back through Academy (didn't have to pay any shipping that way), so I guess I won't get the mail.I checked the repair status link on Taurus' site, and it hasn't arrived there yet. Ready to get it back!

[k4swb]

I was just wondering what is the average time I should expect to have my gun retunred to me?I sent my 809 in because the safety would not engage. The decoker would work, but it would not go up to the safety position.

I just got my OSS back on 12-17-11. I think it was mailed on 12-1-11 maybe later. The FFL dealer sat on it for 8 days before he sent it in so I;m not sure when he actually mailed it but the turn around was good on Taurus' part.

[91 whiskey]

My 738 needed a new extractor. It was there and back in a week.

[zee921]

Just checked, and it was shipped from Taurus today via FedEx!


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[ninesecond95]

Taurus received my 709 on Monday and they shipped Fex Ex Overnight today. I should get it tomorrow and see how they did.

[Montkun]

Minor problems tend to be fast turnaround over the past few months, it only seems to stretch on longer if there is a major problem where parts are scarce for an old gun or the problem is persistant and has to go up for review. If it hits review, you'll probably end up with a new gun comparable to what you sent them.

[zee921]

Taurus received my 709 on Monday and they shipped Fex Ex Overnight today. I should get it tomorrow and see how they did.

I shipped mine through the store I purchased it at, so I didn't get the tracking info. Hoping mine is being overnighted also.


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[BigSkiff]

Taurus has a new policy, well relatively new since September 2011, that all repairs will be made within 2 months or the gun will be destroyed and replaced with a new one. The new CEO at Taurus is all about improving customer service and I think that shows in the comments we've been getting in the last few weeks. Taurus has been listening and they are very focused on customer service making issues better!