I read a whole bunch of negative things about the customer service with Tauras. I purchased my PT 709 a week and half ago had a problem with my new magazine and I called the same day. Then I started reading all these negative remarks about Tauras , the pistol I purchased and the customer service. I was a little scared and almost was ready to trade it in and go with another Glock. I am going to shoot again tomorrow and if the gun acts up I may make the trade but to let you know I called Tauras today and they did what they was suppose to do I will be getting my magazine tomorrow already checked i am happy and I will be happier if the gun works well again tomorrow. Love the gun and I hope it is a keeper.